FAQ

  • What are your operating hours?

    We provide care Monday-Friday during the hours of 7:30am - 5:00 pm.

  • Is my child safe here?

    Yes. Safety, supervision, and consistency are always the priority.

  • How will I know how my child is doing?

    Communication matters here. Questions are always welcome, updates are shared, and trust is built through openness and consistency.

  • Do I still pay if my child is absent?

    Yes, tuition reserves your child’s spot.

  • How do I make payments?

    PayPal, Zelle, Square, Check, or Cash.

  • What age groups does LROS cater to?

    We provide small-group, play-based, in-home childcare for children ages 1 month - 5 years.

  • Will my child get individual attention?

    Absolutely. We intentionally keep our group small so each little is known, supported, and cared for as an individual — not just part of a crowd.

  • How do you handle big emotions?

    With patience and calm guidance. Littles are allowed to have emotions here. We help them learn how to work through those feelings in healthy, age-appropriate ways.

  • What if I'm late for pick up?

    You must notify us ASAP; Late fees apply.

  • Do I pay during vacations/holidays?

    Yes, they are included with tuition.

  • What matters most here?

    The children feel safe, parents feel confident, and everyone feels respected.

  • What if my child needs time to adjust?

    That’s completely normal. We move at your child’s pace and focus on building comfort and trust gently — especially for first time littles.

  • What if my child becomes sick?

    You’ll be called to pick up within 1 hour.

  • Can I visit during the day?

    Yes, we do ask if you plan to visit that you take your child off location and they are more than welcome to return after your visit.

  • Are you licensed?

    We are a licensed business through the state of Virginia.